If you are not satisfied by one of our products you can return it to us, within 15 days. The refund is immediate from reception of the product, either to have on your account, or by credit Paypal or Credit Card. The expenses of return are at your expense.
A team is allocated to the shipping and to the follow-up of the parcel. We can so follow the progress of the real time parcel, boost the carriers, inform you about possible delay or the pending putting. If your parcel did not reach you, we make a commitment to pay off you quickly the amount of your order or to make a new shipping.
We always take a very big care during the preparation of the parcel. However if an article came to be damaged, a simple complaint by E-mail or by telephone within 15 days and we pay off you.